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You have probably experienced something like this: you’re feeling good, and then you get a tearful phone call from a friend who has just been dumped by her boyfriend. She’s hurt, angry, and bitter, and even over the phone, her negativity comes through and affects you. Of course, you’re trying to make your friend feel better, but you inadvertently allow her mood to affect yours – so by the time you get off the phone, you are carrying around the energies of hurt, anger and bitterness! You spend the rest of the day in a funk.

Or, you walk into a store to exchange a defective item. The customer service clerk is not very friendly. In fact, he is quite surly. However, you choose not to get caught up in his negativity. Instead, you put on a cheerful smile, speak in a calm voice, even make some small talk, and acknowledge his kind assistance (even if he is being rude). Before you know it, he’s going out of his way to find an in-house replacement instead of ordering one, just so you can have your item right away.