HiCare APK
App information
Version 14.1.12.300 (#1401012300)
Updated 2025-01-24
APK Size 149 MB
Requires Android Android 8.0+ (Oreo)
Offered by Huawei Internet Service
Category Free Tools App
App id com.huawei.phoneservice
Developer's notes HiCare provides professional customer assistance services for Huawei devices.
Screenshot
Click on the image to see full size
Table of contents
Latest updates
What's new in HiCare 14.1.12.300
Editor's review
Download the latest HiCare application, version 14.1.12.300, compatible with Windows 10/11 (using emulators such as Bluestacks), Android devices. This free Tools app is developed by Huawei Internet Service and is easy to download and install.
Previous versions, including 14.1.12.300, 14.1.11.300, are also available. If you need help or have any problems, please let us know.
Description
HiCare provides you with common online services including customer services, issue feedback, user guides, service centers and self-service. HiCare aims to offer a one-stop shop for after-sales services in order to quickly identify and resolve any issues you encounter.
1. Service centers
Search for the addresses and numbers of your local service centers.
2. Hotline numbers
Search for your local hotline numbers and working hours.
3. Warranty policy
Search for Huawei’s after-sales warranty policy in your region.
4. Manuals
Provide you with a user manual that contains comprehensive function descriptions.
5. Forum
Provide you a place where you can communicate with other local phone users.
6. Warranty status
You can check the device warranty information.
7. Accessories price
You can query screen, motherboard, camera and other accessories prices.
App permissions
HiCare 14.1.12.300 APK requires following permissions:
Allows an application to record audio.
Allows an application to modify global audio settings.
Allows an application to write to external storage.
Allows applications to access information about networks.
Allows applications to access information about Wi-Fi networks.
Allows an app to access approximate location.
Allows an app to access precise location.
Allows applications to open network sockets.
Allows applications to change Wi-Fi connectivity state.
Allows applications to change network connectivity state.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows an application to read the user's calendar data.
Allows an application to write the user's calendar data.
Allows an application to read from external storage.
Allows an application to read or write the secure system settings.
Allows an application to expand or collapse the status bar.
Allows an application to receive the ACTION_BOOT_COMPLETED that is broadcast after the system finishes booting.
Required to be able to reboot the device.
Required to be able to access the camera device.
Allows access to the vibrator.
Allows an application to read or write the system settings.
Allows applications to perform I/O operations over NFC.
Allows an application to collect battery statistics
Allows an application to use location features in hardware, such as the geofencing api.
Allows an application to request installing packages.
Ratings and Reviews
Rating: 4.1/5 based on 100K+ reviews
(*) is required
1 ★ Don't want it, can't get rid of it, and no point in it. Constantly throws up info I just don't care about. One day someone with make a phone without pointless bloatware nobody wants.....
1 ★ not sure what this app really doing or do but after update cant be properly on wi-fi, wi-fi constantly says im connected but ther is no access to internet connection! with symbol wifi still got exclamation mark aswell. fix this, not acceptable do becups atc all the time when im on wifi, which works good.
5 ★ Instant fan here :) Didnt know Huawei ever had a free pick up and deliver of gadget for repair. Checking the status through this app is so easy as well. Finally, I even got a freebie when they sent me back my gadget - - woah that's another unexpected thing. Thank you and God bless <3
5 ★ Used it to test functions on my new honor 20e. Perfect. It runs through all of the diagnostics quickly and works well.
2 ★ Downvoted because installed by default on my phone, and pretty much useless. It contains a lot of shortcuts, sure, but most of the time you won't need any of these. It provides a lot of "cleaning" options which shouldnt be done by the user in an ideal scenario.
1 ★ I tried several times to back up my Mate 9. It even said it was successful once. But, all the folders were empty. After that. Each time I tired. It would get to around 40% and die. I set the phone on no sleep. Turned off the power savings on app in phone. Nothing would work. I finally gave up and went to reset my phone. That was it. It died and will not start again. So, I am not sure if the battery went dead or all this backing up killed it. Plus, I find it strange that the app has to know the IMEI number of the phone? It should be able to tell it is a Huweai device without it. Now, I have a dead Mate 9. It was a great phone while it lasted. I wish the US would leave Huawei alone. We lost competive pricing and the new midrange by others are expensive. HO hum.
1 ★ I never write reviews, but HiCare constantly popping out made me to. Every time I try to zoom in/out or relocate something on my screen, HiCare is there. Only thing that is more annoying than this is the fact that it's a stock application which is impossible to remove from Huawei phone. Why do you even have a "disable" button if it does nothing?
2 ★ The Most-Wanted Features STILL Missing from EMUI 9! 1. Ability to use third-party icon packs 2. Access to app info in long pressing icons 3. Transparent Navigation Dock 4. Customizable Recent apps interface 5. Ability to change fonts and font sizes in home screen, app drawer and folders. 6. Option to disable /enable high search. 7. Ability to open notification panel from the middle of screen. Hope you add these features in the near future. Thanks in advance!
1 ★ Broken App. Purchased phone new on Saturday. App says select country or region while loading non stop. Shows nothing else. Just have wheel spinning non stop saying loading. Tried everything. Tried to uninstall and reinstall. Does not work. Please fix as it eventually says cannot connect to server. There is nothing wrong with my internet as I also tried with WiFi. Same story.
1 ★ My phone is under warranty. Few months ago it had a problem of not charging. So it serviced in free of cost. But after that service a yellow spot appeared under display. I was too busy in my daily work. So I came late into the service centre(after 2 or 3 month) But still my phone is in warranty. But service person is saying that it will not covered under warranty. I am totally embarrassed. I thought service is good and also my review was good in previous service. But in future no way...
3 ★ The communication with live advisors is almost perfect. They are not guilty that the newest models have some features disabled, what was available in older models. Especially it refers to the hi end models that are missing important features. We will forward this to the development - I hear it many times and wait and wait and wait.
5 ★ Excellent and designed exactly what it's for. Love the fact i can chat to support agents without having to call a toll free number and be put on hold every minute. Good also for warranty status, and other related issues and notifications. Well done Huawei. Something you don't see with other competitors.
1 ★ I activated the app to get the last system update, after I read an article on the web says it's the only way to upgrade to the new Android 9, which I hope it ends this freezing in my smartphone. The App kept saying "your system is up to date"
1 ★ Can't uninstall, only disable. Doesn't do any more than my local phone shop, or ebay for accessories. Just Huawei trying to retain more share of wallet.
1 ★ Doesn't work, can't update to the latest version and can't check for updates on my Honor 8. Might not go through Honor anymore. My phone was supposed to be updated almost a year ago, they haven't even tried to push out the USA update for the Honor 8 and this app is also neglected
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