Freshservice APK
App information
Version 8.0.1 (#164)
Updated 2025-02-02
APK Size 62.5 MB
Requires Android Android 8.1+ (Oreo)
Offered by Freshworks Inc
Category Free Business App
App id com.freshservice.helpdesk
Developer's notes Cloud-based ITIL service desk with powerful ticketing & asset management.
Screenshot
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Table of contents
Latest updates
What's new in Freshservice 8.0.1
- Bug fixes and enhancements.
Editor's review
Download the latest Freshservice application, version 8.0.1, compatible with Windows 10/11 (using emulators such as Bluestacks), Android devices. This free Business app is developed by Freshworks Inc and is easy to download and install.
Previous versions, including 8.0.1, 8.0.0, 7.13.4, 7.12.3, are also available. If you need help or have any problems, please let us know.
Description
What’s new?
To-do list to plan your day.
Change Management to manage your changes
Task module to manage your schedule
Fully capable Incident management
Service Catalog
Approvals Management
User Management
Key features of Freshservice mobile app
1. Push notifications to stay on top of things.
2. Create or respond to tickets, assign it to agents, change its priority and due date, mark it as spam or delete it.
3. Prioritize and stay on top of tickets that matter the most with 9+ default views and unlimited custom views.
4. Insert canned responses when needed and attach files as necessary.
5. Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6. Search your list of users or the right solution in your knowledge base.
7. Get a quick overview of your help desk.
8. Your employees can access the service catalog and even place and track service requests.
9. Update all the details for assets, add new assets to the CMDB using the barcode/QR code scanner.
10. Log in easily using Active Directory SSO or SAML.
App permissions
Freshservice 8.0.1 APK requires following permissions:
Allows applications to open network sockets.
Allows an application to write to external storage.
Allows access to the vibrator.
Allows an application to receive the ACTION_BOOT_COMPLETED that is broadcast after the system finishes booting.
Allows applications to access information about networks.
Required to be able to access the camera device.
Allows an application to record audio.
Allows an application to read from external storage.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Ratings and Reviews
Rating: 2.9/5 based on 2K+ reviews
(*) is required
4 ★ The app is getting better and better. Especially after the most recent update! When can we expect Reports to be able to be viewed in the app? That's something I'm really missing.
5 ★ The developer has made several updates recently that vastly improved the usefulness of this application.
1 ★ When open the apps is always hang can't view ticket properly, so damn.
4 ★ What does this app do? I seem to be quite blindly stumbling in too deep with" everything.. and it is only a matter of time before I end up F#@king up real Bad with these devices... I'm scared of this.. and cause I literally know nothing about it...
1 ★ Literally crashes everytime you open
5 ★ We switched from another ticketing system to Freshservices and haven't been disappointed. Very easy to use. Easy to navigate, respond, add info and status tickets from mobile devices. Keeps app up to date with current bugs.
1 ★ App has been broken for several days now. I can not modify tickets (like selecting a building) so I can not close tickets through the app. All it says is that an error occurred. I tried wiping all of the data and cache then uninstalling, restarting my phone and reinstalling. Unfortunately this did not work either. Will not work on several different wifi networks or over LTE. This isn't the first time this has happened, but it is the longest it has gone without being fixed.
3 ★ I use this daily and primary over logging in to the desktop. It works but is clunky and missing features. Notifications are awful. Does not sync with read notification in the desktop app. So yes, duplicate notifications on your desktop and then in the app all day long. Projects module is not in the app? Why? Makes module useless. Filtering of tickets is bare minimum. Have to scroll to the very bottom of the list to see active ticket count. Good start but needs more work.
1 ★ It looks good, but as soon as you start to use it as designed, it's terrible. Replying to a ticket? Hit Reply, type half your message and then watch as the app crashes. Just unlucky? Nope, crashes two or three time during most replies to my tickets via the app. Actually not worth wasting your time replying via the app. Can be used to view the ticket and assign attributes though if that's all you want it for.
2 ★ This app will do the job but the notifications need work and have for some time. The notifications are basically worthless to me. I get a notification but can't see what that individual notification is until I open the app. Apple users have a much better experience. I've submitted several requests to have it fixed and it seems they have no interest in helping Androids users. The
4 ★ Really liking the app. I made custom views to make the app more manageable, however from my short time using the app it appears that notifications are not syncing with the web app. If I mark them as read on my laptop when a new notification comes in it shows only new, however on my cell it shows everything until I mark them as read there too (a bit annoying when 3/4's of my screen is taken up as a notification). Also would be great if you could add the discuss feature to the mobile app.
3 ★ I wish the app was more of a reflection of the browser version. Tasks/to do is not prominent when using the web version, but it insists on being front and center in the app. It takes up space and gets in the way of easily viewing my tickets. It would be ideal if I could hide this. Ticket notifications are still annoyingly useless. As soon as I get an update on one ticket I'll also get old notifications on 3-5 old tickets from the last few days.This clutters my notifications and slows my workflow
5 ★ the app used to work great now all of a sudden on my pixel 3 every time I go in to see the details of a ticket I get an error tells me to refresh or reload. and the error comes back I've uninstalled reinstalled I sign in through my admin account I've signed in through single sign-on the error still remains can we please . UPDATE. there's support is amazing lightning fast ended up being an issue with the Pixel 3.
2 ★ The app was a 5 star until the last update. The old notifications were perfect for my taste. Since the last update, I can no longer delete the notifications when I am done with them, just flag them as read. So I always have hundreds of them showing in my list and it no longer shows which ones I have already read. So for me the last update is a step back. The app is no longer sending me notifications on my lock screen when a ticket I am watching has been updated. They should rollback this update.
2 ★ I use this app for business. Every day I get the error "something went wrong, please try refreshing the page or leaving the app and try again". Yesterday I tried logging out and logging back in, but I got the same message when I tried to log back in. I had to uninstall and reinstall the app to get it to work (which is ridiculous that that's what I had to do to get the app to start working again). Today the same issue happened. The app itself works fine but this is just annoying and disappointing
Previous versions
Freshservice 8.0.1 APK for Windows (#164, 62.5 MB)
Freshservice 8.0.0 APK for Windows (#163, 44.6 MB)
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