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City Connect's ombudsman system is a tool that unites all service channels (such as phone, email or personal service) into a single application, streamlining the process and enabling more efficient citizen participation in public administration issues. of your municipality.

In the Online Ombudsman São Manuel the citizen can:

Make an occurrence. To do this, the resident must download the application on their smartphone, register their manifestation anonymously or authenticated, choose which category the occurrence fits, inform the address and describe the problem and can send a photo. For example, a city dweller has noticed a hole in the road that is causing disruption to local traffic and wants to report the problem. He can, through the application, send a photo and describe the situation of the street thus recording the occurrence.

In the Online Ombudsman São Manuel the city can:

The ombudsman, in turn, will have access to the records of occurrences that will be analyzed and forwarded to the responsible sector. Within the set timeframe, the agency must provide a response or solution to the problem within the set timeframe.
Through a panel of tools available to the person responsible for the ombudsman management, it is possible to follow the situation of the occurrences:
* Number of occurrences;
* Control of events attended, in progress or overdue;
* Which categories present the most occurrences;
* In which locations occurrences are most frequent;
* What is the average occurrence time of occurrences
* Measure the level of care satisfaction