KACE GO APK
App information
Version 5.0.282 (#92)
Updated 2019-04-16
APK Size 5.6 MB
Requires Android Android 5.0+ (Lollipop)
Offered by Quest Software, Inc.
Category Free Business App
App id com.dell.kace.k1mobile
Developer's notes Take your productivity to the next level using KACE GO!
Screenshot
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Table of contents
Latest updates
What's new in KACE GO 5.0.282
Editor's review
Download the latest KACE GO application, version 5.0.282, compatible with Windows 10/11 (using emulators such as Bluestacks), Android devices. This free Business app is developed by Quest Software, Inc. and is easy to download and install.
Previous versions, including 5.0.282, are also available. If you need help or have any problems, please let us know.
Description
The KACE GO app was created to provide access to the KACE SMA Appliance from any location, enabling IT professionals to remain effective from all corners of the workplace, across multiple office locations and even while on the road. Now IT administrators can review and respond to real-time service desk and monitoring notifications, examine inventory details and deploy software on-the-go. With the KACE GO app, IT administrators are freed from the traditional constraints of a keyboard and mouse, and are empowered to provide service and systems management support that is agile enough to keep up with the influx of new technology. While the primary functionality of the app is designed for IT administrators, it also allows end users to submit service desk tickets, access the Knowledge Base and check on existing ticket status using their mobile devices.
Note: this product requires the KACE SMA 7.0 or higher to operate. VPN connectivity may be required depending on your network configuration, you can use your preferred VPN solution to connect when you are not on the local network.
Capabilities for KACE SMA administrators
The KACE GO app gives KACE SMA administrators the following capabilities.
• Create, review, update, clone, delete, and resolve a service desk ticket
• Search for a ticket or a computer system
• Sort tickets by age, priority, owner, and status
• View attachments on tickets
• Attach photos to ticket comments
• Add a comment to a service desk ticket
• View ticket history
• Add comments to a ticket
• Add work entries to a ticket
• Search for Knowledge Base articles
• Include a Knowledge Base article while troubleshooting an issue
• Receive real-time alerts of ticket events through push notifications
• Set what times of day to receive push notifications
• Search and distribute active managed installations
• Search for and run scripts
• View and update ticket history and various fields
• Launch phone dialer or email client from within service desk tickets
• View detailed inventory information
• View tickets associated with a machine or asset
• View systems associated with a ticket
• Launch Dell Quick Resource Locator from within GO
• Receive server monitoring alerts from the K1000
• View monitoring alert details and sort alerts
• Create service desk tickets from monitoring alerts
• Create, review, update, and delete an asset
• Scan a barcode to lookup / create a new asset
Capabilities for KACE SMA end-users
The KACE GO app gives KACE SMA end-users the following capabilities:
• Create, review, or update a service desk ticket
• Search for a previously submitted ticket
• Sort tickets by age, priority, owner, and status
• View attachments on tickets
• Attach photos to ticket comments
• Receive real-time alerts of ticket events through push notifications
• Set what times of day to receive push notifications
• Launch phone dialer or email client from within service desk tickets
• View knowledge base articles
App permissions
KACE GO 5.0.282 APK requires following permissions:
Allows applications to open network sockets.
Allows access to the list of accounts in the Accounts Service.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
This constant was deprecated in API level 21. No longer enforced.
Allows applications to access information about networks.
Allows access to the vibrator.
Allows an application to write to external storage.
Required to be able to access the camera device.
Allows an application to read from external storage.
Ratings and Reviews
Rating: 2.8/5 based on 2+ reviews
(*) is required
2 ★ This app was great, but like others are saying, it crashes as soon as I put my pin in every single time. Totally unusable.
1 ★ Can't even login on my S9. Not errors or anything. It just sits there.
1 ★ Buggy. Crashes constantly. Now completely unusable, even after reinstall.
3 ★ It's an ok app. It's missing a lot of features.
1 ★ Couldn't open, kept crashing
1 ★ constant crashes makes it useless
1 ★ Terrible, just terrible.
1 ★ this is poop
1 ★ Garbage app.
1 ★ Worked in older versions of android.
5 ★ awsome
4 ★ This KACE client works okay for the most part. I have used it on a variety of mobile devices and there are two major issues I feel should be addressed. When you type in your PIN to re-authenticate at least 40% of the time the app does nothing and I have to completely sign out and back in again. Also, over due tickets subject line font color is bright yellow. It's hard to read against the light grey background.
1 ★ App crashes when selecting create helpdesk ticket. All users with this KACE go version report the same issue. Hi
1 ★ App crashes creating a ticket making it worthless
2 ★ Just about every other time I open the app, it crashes. It's really unstable. When I want to create a new ticket, I can't search for the submitter and they aren't in any kind of alphabetical order or otherwise logical order. It would get 1 star of it weren't for the fact that once the ticket is created, it's relatively easy and quick to update it.
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