Cisco Technical Support APK
App information
Version 5.1.5 (#5289)
Updated 2023-02-08
APK Size 7.9 MB
Requires Android Android 5.0+ (Lollipop)
Offered by Cisco Systems, Inc.
Category Free Business App
App id com.cisco.swtg_android
Developer's notes Cisco Technical Support for Android on the Go
Screenshot
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Table of contents
Latest updates
What's new in Cisco Technical Support 5.1.5
ALERT: Cisco CTS version 5.1.4 is now available. Please upgrade immediately to the new version to update login security features.
Editor's review
Download the latest Cisco Technical Support application, version 5.1.5, compatible with Windows 10/11 (using emulators such as Bluestacks), Android devices. This free Business app is developed by Cisco Systems, Inc. and is easy to download and install.
Previous versions, including 5.1.5, are also available. If you need help or have any problems, please let us know.
Description
The Cisco Technical Support mobile application is like a virtual library, providing users access to installation and configuration guides, data sheets, and command reference guides for more than 7,000 products including:
• ASR & ISR Enterprise Routers; CRS Core Routers; Small Business Routers
• Catalyst and Nexus Switches for the Enterprise and Data Center
• Meraki Wireless (Wi-Fi) Access Points and Controllers
• ASA Security Appliances, VPN clients (AnyConnect), and Firewalls
• Collaboration products (WebEx, Telepresence & Video Endpoints, Call Manager, Jabber)
• Data Center products (Nexus Switches, UCS Servers)
Cisco Technical Support Basic Features - Available to all users:
• Engage with fellow networking professionals within the Cisco Support Communities. Ask and answer questions, gain reputation, and more!
• View product-specific support content for over 7,000 Cisco products
• Access over 1,800 configuration examples and troubleshooting technotes authored by Cisco TAC Engineers
• Receive PSIRT (Security Advisories), End-of-Life, and Field Notice mobile push notifications
• Access to the Cisco Reseller Locator located in Tools
• Bookmark your favorite RSS feeds, and video channels in "My Shortcuts"
• Save content with the Pocket (Read-It-Later) service; go to http://www.getpocket.com/ for information on how to set up this service
Cisco Technical Support Advanced Features - Available to Cisco Support Contract holders:
Support Cases & RMAs:
• View, Edit and Create support cases and track return RMAs
• Access support case notes and attachments (txt, pdf, xls, ppt, doc, and image file types)
• Receive support case updates via mobile push notifications
• "My Notifications" stores your support case related notifications over the prior 30 days.
• Contact your assigned TAC engineer, On-Site Contact, and Field Engineer via phone or email
• Bookmark urgent support cases for easy reference from "My Shortcuts"
• Request case updates, case closure, and reopen cases with a single tap
Support Contract & Product Coverage Information:
• View contract information and set expiration reminders with "My Contracts"
• Use the embedded bar code scanner to easily look up product coverage details by serial number with "Check Device Coverage"
• Validate and update an installation using your current location
• Manage your install base (view EoX, warranty and coverage status) for up to 10,000 devices with "My Devices"
• Access to Contract Renewal, Last Day of Support, and End-of-Life reports in "My Devices"
Bug Search Tool:
• Access to the Bug Search Tool to assist with risk management, product maintenance, and troubleshooting
• Bookmark software bugs for easy access from "My Shortcuts"
• Research Cisco software bugs by product, IOS version, or keyword
Tools:
• Basic SSH/Telnet client for remotely connecting to network devices
• VCS Service Checker
• IPsec Overhead Calculator
Do you have questions or want to provide feedback? Send us an email at: ctsmobilefeedback@external.cisco.com
App permissions
Cisco Technical Support 5.1.5 APK requires following permissions:
Allows an application to initiate a phone call without going through the Dialer user interface for the user to confirm the call.
Allows applications to open network sockets.
Allows applications to access information about networks.
Allows applications to access information about Wi-Fi networks.
Allows access to the vibrator.
Required to be able to access the camera device.
Allows an application to read the user's calendar data.
Allows an application to write the user's calendar data.
Allows an app to access precise location.
Allows an application to initiate a phone call without going through the Dialer user interface for the user to confirm the call.
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.
Allows an application to write to external storage.
Allows an application to read from external storage.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Ratings and Reviews
Rating: 3.6/5 based on 9+ reviews
(*) is required
3 ★ its good to keep track of cases. but if you need. to open a case from a smartnet contract..your out of luck
1 ★ #Networking! #Modaration! #Need #To #Reconfigure #Positive #Thoughts #Cisco is the best networking applied actions as per my computer base knowing...
2 ★ unable to view any case notes
1 ★ Dont know how to use
1 ★ Completely waste
5 ★ Still exploring
2 ★ buggy, annoying app
5 ★ nice and good to use.
1 ★ full of bugs
5 ★ Helpful app for access to lots of information, docs, and the Cisco Support Community.
1 ★ Get annoyed by constant notifications, which cannot be disabled in settings without logging in to an account. This should be configurable in the app itself!
3 ★ Fantabolous
1 ★ Cant connect the server automatically
5 ★ I didn't know this existed, so nice
4 ★ I wish our other vendors would make an app like this. Very nice.
Previous versions
Cisco Technical Support 5.1.5 APK for Windows (#5289, 7.9 MB)
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