CA Service Management APK

Latest Version 3.1.15 for Windows

Updated 2020-11-10

Download APK (8.4 MB)

Previous versions

App information

Version 3.1.15 (#22)

Updated 2020-11-10

APK Size 8.4 MB

Requires Android Android 5.1+ (Lollipop)

Offered by CA Inc.

Category Free Business App

App id com.ca.sdm.camobile

Developer's notes Unified Mobile App for CASM : CA SDM, Service Catalog and CA ITAM.

Screenshot

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Table of contents

Latest updates
Editor's review
Description
App permissions
Ratings and Reviews

Latest updates

What's new in CA Service Management 3.1.15

We are updating the app to make your experience better. This release includes bug fixes and stability improvements.

Editor's review

Download the latest CA Service Management application, version 3.1.15, compatible with Windows 10/11 (using emulators such as Bluestacks), Android devices. This free Business app is developed by CA Inc. and is easy to download and install.

Previous versions, including 3.1.15, are also available. If you need help or have any problems, please let us know.

Description

This app enables mobile device access to CA Service Management to perform many tasks that leverage CA Service Desk Manager, CA Service Catalog and CA IT Asset Manager. You can collaborate for issue resolution via communities, ask questions, reply to other's question and comment on replies. If you are still unable to resolve your issue, the app lets you request a service or open a CA Service Desk Manager ticket including use of the mobile device camera, location and voice-to-text features to simplify ticket creation. You can also view your open help desk tickets. Another capability enables you to review your assigned tasks and take action, such as approving the task. Support Analysts can view and filter their ticket queues, as well as drill into the details of a specific ticket and perform various actions on it. This app requires an active CA Service Desk Manager 12.7 or later implementation that has been configured for mobile access. Requesting available services or viewing the open service requests requires CA Service Catalog. Accessing assets requires CA IT Asset Manager.

App permissions

CA Service Management 3.1.15 APK requires following permissions:

Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.

This constant was deprecated in API level 21. No longer enforced.

Allows applications to open network sockets.

Allows an application to write to external storage.

Allows an application to read from external storage.

Allows an application to record audio.

Allows an app to access approximate location.

Allows an app to access precise location.

Allows an application to read the user's contacts data.

Allows an application to write the user's contacts data.

Allows access to the list of accounts in the Accounts Service.

Allows applications to access information about networks.

Allows applications to access information about Wi-Fi networks.

Allows an application to modify global audio settings.

Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.

Allows an application to initiate a phone call without going through the Dialer user interface for the user to confirm the call.

Required to be able to access the camera device.

Allows access to the list of accounts in the Accounts Service.

Allows access to the vibrator.

Allows an application to access extra location provider commands.

Allows an application to broadcast sticky intents.

Allows applications to disable the keyguard if it is not secure.

Ratings and Reviews

Rating: 3.0/5 based on 1+ reviews

(*) is required

5 ★ Its very use full

1 ★ Can u tell me URL PATH

5 ★ Good

5 ★ Super

5 ★ Good experience

1 ★ This app is just awful. Not worth your time to download.

2 ★ App didn't work!!!!

1 ★ Application is not working

5 ★ Nice app

5 ★ good

2 ★ It doesn't work on android Oreo

1 ★ Login does not work and the UX is terrible

1 ★ Takes too long to login to view tickets. The app crashes everytime I choose an existing image to upload to a ticket.

1 ★ Black screen can't even get in to the app.

1 ★ I am trying to use this app for many days and every time I am getting the same error while login that "unable to parse the ITSM network configuration. Consult your administrator." please suggest solution